FAQ about this complaint

How do I file a complaint about Zirth Group or Degrau Mágico?

A consumer in Portugal can file a complaint through the electronic Livro de Reclamações and, to make the case public, also through Portal da Queixa. Gather the contract, invoice, proof of payment, and all communications beforehand. This is general consumer information and does not constitute legal advice.

What is the NIPC of Degrau Mágico, Lda.?

In public business sources, Degrau Mágico, Lda. is identified by NIPC 518380157. We recommend always confirming the details in an official Certidão Permanente before hiring.

What can you do when a construction company does not refund the money?

Possible routes include a written demand with a deadline, the Livro de Reclamações, the DGC/CIAC consumer services, a Julgado de Paz for lower-value refund claims, and instructing a lawyer. Every case differs; consult a professional before deciding.

Where can you complain about building work or LSF construction in Portugal?

For construction and real-estate activities, IMPIC is the regulator where a complaint can be filed, alongside the company's Livro de Reclamações. Always keep a copy of everything you send.

Is this the official company website?

No. This is an independent website created to document a consumer experience.

Has the company been convicted of fraud?

This website does not state that there has been a conviction. It reports facts, documents, communications, and public complaints, while distinguishing between our own documentation, public sources, and third-party allegations.

Why was this website created?

It was created to organize documentation, preserve evidence, request a resolution, and alert other consumers to verify carefully before hiring.

Can the company respond?

Yes. There is a Right of Reply section where authorized representatives can submit a formal response, correction request, or supporting documentation.

What happened?

An amount of €6,000 was paid for a project and specialties. After more than three months, we have not received the project, specialties, concrete documentation, or a refund.

Can I submit my testimony?

Yes. You can submit testimony through the Testimonials section. Testimonials are not published automatically and should be accompanied by documentation whenever possible.

Does this website provide legal advice?

No. This website provides information and documentation. For legal advice, consult a lawyer or competent authority.

This index exists only to make the documented information easier to find and verify. Any entity or person mentioned may use the right of reply.